Ongoing care and oiling of the timber brings out and enhances its appearance as well as protecting the wood surfaces from wear and tear. Special care should be taken during the early stages of use to ensure that the surfaces have sufficient oil protection. If treated correctly, any splashes of water will form into defined droplets on the surface. Over time, the finish will become worn, the surface will become dull and the sheen will diminish. Splashes of water will spread out and wet the surface rather than form into droplets. This is generally a sign that the surface needs to be re-oiled but oiling at regular intervals would prevent them from getting to this stage. The timespan between re-oiling is dependent on the degree of use and wear they receive and highly worked areas will require oiling sooner than areas with less usage. Dependent on the environment they have been installed, some species of timber will require oiling weekly or monthly, gradually increasing to longer periods over time. As a minimum, we would recommend that the entire surface is re oiled at least every 3-6 months dependent on use.
(please contact us for more information regarding our range of maintenance packages, Kits & Oils)

To protect your new surface from general ‘day to day’ wear and tear, please follow these simple guidelines.

• AVOID prolonged soaking. Water should not be allowed to stand on the surface for any period of time (especially around sink area and drainer groove areas). Any large pools should be mopped up as soon as possible. Any finishing oil applied makes the surface water resistant and not waterproof!
• DO NOT leave any liquids to stand on the surface for any period of time. Any spills should be wiped up immediately to avoid staining.
• AVOID direct exposure to heat. Extreme temperatures can cause the surface to burn or scorch. Always place pots, pans and other hot items on trivets, pan stands or any other suitable surface. Wet or dirty metal vessels (such as tin/aluminium cans, iron, copper or steel containers) can cause timber to stain through contact.
• DO NOT cut directly onto the worksurface. Always chop and slice food on an appropriate cutting board.
• DO NOT use abrasive cleaners or any cleaner containing bleach, chlorine acids, solvents, alkalis or disinfectants (concentrated). The surfaces should be cleaned off immediately if any of these come into contact.
• DO keep the surface clean by wiping them down regularly. We recommend using a mild solution of water and washing up liquid, applied sparingly using a soft, well rung cloth. After cleaning, always wipe dry.

The best time to re-oil a timber surface is at the end of the day when freshly oiled surfaces can be left for a
longer period of time without disturbance. Oil should be applied to clean and dry worksurfaces following the
relevant oil manufacturers guidelines. Although the general application of oil is similar across most brands,
application methods and drying times may vary.

• DO check your surfaces regularly and re-apply oil frequently. This keeps your surface looking as good as new and protects it from daily wear and tear. Remember you cannot over oil a timber worksurface!
• DO take special care during the early stages of use.
• ALWAYS follow the oil manufacturers application guidelines. These will differ dependent on the type of oil and manufacturer chosen. Pay close attention to the advice regarding the correct disposal of rags etc.
• DO ensure worksurfaces are clean and dry before applying oil.
• DO ensure freshly oiled surfaces are given adequate time to dry before use.
• CONTACT us to take away the hassle by choosing one of our convenient maintenance packages.

One of the benefits of using timber as a worksurface is that cuts, scrapes chips and stains can generally be repaired. The minor ones will become blended in under successive coats of oil during normal maintenance. More serious blemishes can usually be smoothed out and or filled and re-finished. If the surface has been severely damaged, we recommend contacting a competent Joiner or Cabinetmaker to discuss options for your specific repair requirements. Alternatively, please feel free to contact us and we may be able to guide you further or for more information regarding our available maintenance packages.

For peace of mind, our worksurfaces are supplied as standard with a 12 month warranty against manufacturing defects from date of
delivery. During this period if you experience defects in the product supplied and upon investigation, we believe there is a default covered by this guarantee, we may either offer a repair or supply replacement products dependent on the nature of the issue (see our warranty certificate for full details).

• Each Worktop order comes with an Aftercare & Maintenance guide which must be followed at all times. Failure to comply
  with these guidelines may void the warranty.
• The warranty covers any defects considered to be a result of faulty manufacturing. This may include splitting, cupping, warping, delaminating and joint separation.
• The warranty does not apply to any damages occurring to improper handling or faulty installation unless installation has been provided by us.
• The warranty does not apply to any defects which occur due to improper storage in poor conditions prior to installation.
• Any damage due to transportation must be claimed within 5 working days from receipt of delivery.
• The warranty applies to worktops supplied and fitted in the UK only.
• The warranty does not cover fitting or any other associated costs with the replacement of defective products.
• The warranty is in addition to and does not affect your statutory rights.